CONTACT JANELA BAY
How can we help?
Get help with swimwear sizing, an order, an exchange, store information, or a Janela Bay product. Our customer care team is based in Southern Utah and is ready to point you in the right direction.
CUSTOMER SUPPORT
Start with the answer you need.
These guides cover our most common questions. For order-specific help or anything not answered here, send our team a message below.
Order help
Have your order number and checkout email ready so our team can look into your order.
Sizing and fit
Compare Janela Bay size charts for women, girls, men, and boys before choosing your swimwear.
Exchanges and returns
Review eligibility, timing, and the steps for online and in-store purchases.
Store information
Find store addresses, current hours, phone numbers, and directions for each Janela Bay location.
Swimwear care
Learn how to rinse, wash, treat stains, dry, and store your Janela Bay swimwear.
Work with Janela Bay
Retailers can apply for wholesale, while creators can join the Janela Bay affiliate program.
Contact FAQ
When is Janela Bay customer care available?
Customer care is available Monday through Friday from 9:00 am to 3:30 pm Mountain Time. Messages sent outside those hours are reviewed during the next business day.
What should I include when asking about an order?
Include your order number and the email address used at checkout so our team can locate the purchase. Do not include credit card or other payment information in your message.
Can you help me choose a swimsuit size?
Yes. Start with the Janela Bay size guide, then contact us with the style you are considering and your fit question if you would like more help.
How do I start an exchange?
Visit our Exchanges and Returns page for current eligibility, timing, and instructions for online and in-store purchases.
How do I contact a Janela Bay store?
Our Locations page lists the address, phone number, hours, and directions for every Janela Bay store in Utah, Idaho, and Arizona.
CONTACT CUSTOMER CARE
Send us a message.
Tell us what you need help with and include your order number when your question is about a purchase. Please do not send payment information through this form.
Chat with us
For quick help with order status, sizing, shipping, or returns, use Chat in the lower-right corner of the page.
Customer care
Support hours
Monday-Friday
9:00 am-3:30 pm Mountain Time
