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Exchange Policy

Thank you for shopping with us!

We understand that online shopping can be tricky. That’s why we allow our customers 100 days to exchange! Your item must be postmarked within 100 days of the date your package was delivered to your shipping address. After we receive your item we will ship back the item you would like in return. We will always pay shipping to send your exchanged item back to you. If there is a difference in price, we will email you an invoice to collect the funds or issue a refund/credit. 

Last Chance Items MAY be exchanged for another item(s) or returned for in store credit, but they cannot be returned for a refund. 

If you are in a hurry to exchange an item it is easier for you to jump back on our website www.janelabay.com and order the item you need. Then just ship back the item you want to return. Then we can refund that item when it arrives. 

If you choose the second method, make sure and return your exchanged item within 14 days of the date of delivery to your shipping address. Otherwise your returned item will not be eligible for a refund. Please see our Return Policy for more details. 

Ship your exchanged item(s) to:

Janela Bay, 3284 Deseret Dr, Units 11 & 12, St George, UT, 84790 

In the package please include your

  • Name
  • Order number
  • Email
  • Phone number
  • Then tell us which suit you would like in exchange. (You can check availability on our website to make sure the item you want is in stock). 

If the suit has been damaged, obviously worn or the tags are no longer in place then we are not obligated to exchange or refund your item. The used item will be returned to your shipping address on file.

You can also return/exchange at any of our store locations. Check the map on our homepage for your closest location!

Thanks again for shopping with us! We love hearing from our Janela Babes.